Privacy Policy

Last Updated: May 24, 2026

This Privacy Policy explains how Benefits Command, LLC (“Benefits Command,” “Company,” “we,” “us,” or “our”) collects, uses, stores, protects, and discloses personal information when you visit our website, submit a form, create an account, enroll in a program, purchase a product or service, communicate with us, opt in to SMS/MMS messages, or otherwise use our services.

This Privacy Policy applies to our website located at https://www.gobenefitscommand.com/, and any related websites, landing pages, forms, portals, payment pages, communication channels, and services that link to this Privacy Policy.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Summary of Key Points

2. Information We Collect

We collect personal information in several ways, including information you provide directly to us, information collected automatically, and information generated through your use of our website, programs, communications, and services.

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Visit our website.
• Submit a form.
• Request information.
• Schedule an appointment.
• Create an account.
• Purchase a product or service.
• Enroll in a program.
• Communicate with our team.
• Use a chat widget or support tool.
• Opt in to receive emails or SMS/MMS messages.
• Participate in surveys, testimonials, reviews, or feedback requests.
• Upload or submit information through a portal, form, email, text message, phone call, video call, or other communication channel.

The personal information we collect may include:

• Name.
• Email address.
• Phone number.
• Mailing address.
• Billing address.
• Account login information.
• Contact preferences.
• Appointment information.
• Payment and billing information.
• Transaction history.
• Program enrollment information.
• Customer support communications.
• Survey responses.
• Testimonials, reviews, or feedback.
• Information you voluntarily provide about your military service, veteran status, VA benefits, VA disability rating, claim history, medical evidence, symptoms, conditions, records, or related benefits matters.
• Any other information you voluntarily submit to us.

Veteran Benefits, Health, and Claim-Related Information

Because Benefits Command provides education and coaching related to VA disability benefits and related topics, you may choose to provide information about your military service, VA disability rating, medical conditions, symptoms, health history, claim history, service records, medical records, benefit status, or related evidence.

Some of this information may be considered sensitive personal information under certain laws. We collect and use this information only as reasonably necessary to provide the services you request, support your account, communicate with you, improve our services, comply with legal obligations, and protect our rights.

Benefits Command does not act as your attorney, accredited claims agent, Veterans Service Officer, medical provider, fiduciary, or government representative.

Payment Information

If you make a purchase, enroll in a payment plan, pay an invoice, or subscribe to a service, we may collect information necessary to process the transaction, including your name, billing information, payment method details, transaction history, and invoice information.

Payment card, bank account, and ACH information may be processed by third-party payment processors. We do not store full payment card numbers unless expressly stated by the payment processor or required for authorized billing purposes.

SMS/MMS Opt-In Information

If you opt in to receive SMS/MMS messages from Benefits Command, we may collect and maintain records related to your opt-in and messaging preferences, including:

• Your mobile phone number.
• Your SMS/MMS consent status.
• The date and time of your opt-in.
• The source of your opt-in, such as a website form, checkbox, booking page, intake form, chat widget, checkout page, keyword, or other consent method.
• The consent language presented to you at the time of opt-in.
• Your IP address or device information associated with the opt-in, where available.
• Message history and delivery information.
• Opt-out requests, including STOP responses.
• Help requests, including HELP responses.
• Compliance records related to SMS/MMS messaging.

Information Collected Automatically

When you visit our website or interact with our digital services, we may automatically collect certain information, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring URLs.
• Pages viewed.
• Date and time of visits.
• Clickstream data.
• Approximate location based on IP address.
• Interactions with forms, pages, emails, ads, and website features.
• Cookie identifiers, pixel data, and similar online identifiers.

This information helps us operate our website, maintain security, analyze performance, understand user behavior, improve our services, and support marketing and advertising.

3. How We Use Your Information

We may use personal information for the following purposes:

• To operate, maintain, and improve our website and services.
• To provide educational programs, coaching, tools, resources, and customer support.
• To process purchases, payments, invoices, subscriptions, refunds, and payment plans.
• To create, manage, and secure user accounts.
• To schedule appointments and send appointment reminders.
• To communicate with you about your account, inquiry, appointment, program, purchase, or service.
• To send emails, SMS/MMS messages, and other communications you requested or consented to receive.
• To respond to questions, support requests, complaints, or feedback.
• To personalize your experience.
• To send educational, marketing, and promotional communications where permitted by law.
• To deliver or measure advertising where permitted by law.
• To analyze website usage, advertising performance, and service effectiveness.
• To request reviews, testimonials, surveys, or feedback.
• To prevent fraud, unauthorized access, misuse, security incidents, or illegal activity.
• To enforce our Terms and Conditions and other agreements.
• To comply with applicable legal, regulatory, tax, accounting, and compliance obligations.
• To protect the rights, safety, property, and security of Benefits Command, our users, customers, contractors, vendors, and others.

4. SMS/MMS Messaging and Mobile Opt-In Privacy

Benefits Command, LLC may offer one or more recurring SMS/MMS messaging programs.

If you voluntarily provide your mobile phone number and opt in through a website form, checkbox, booking page, intake form, chat widget, checkout page, keyword, or other consent method, you agree to receive recurring SMS/MMS messages from Benefits Command at the phone number you provide.

SMS/MMS Message Types

SMS/MMS messages from Benefits Command may include:

• Service-related updates.
• Appointment reminders.
• Customer support messages.
• Account notifications.
• Onboarding messages.
• Billing or payment-related reminders.
• Educational information.
• Follow-up communications related to your inquiry or enrollment.
• Program updates.
• Promotional offers.
• Marketing messages.

Message Frequency

Message frequency varies based on your interaction with Benefits Command, your appointments, your account activity, your program participation, customer support needs, and promotional campaigns.

Message and Data Rates

Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.

Opt-Out Instructions

You may opt out of SMS/MMS messages at any time by replying STOP to any text message from Benefits Command.

After you reply STOP, we may send one final message confirming that you have been unsubscribed. After that, you will no longer receive SMS/MMS messages from that messaging program unless you opt in again.

You may also opt out by contacting us at [email protected] or by otherwise reasonably communicating that you no longer want to receive text messages from us.

Help Instructions

For help, reply HELP to any SMS/MMS message from Benefits Command or contact us at [email protected].

Consent Is Not Required to Purchase

Your consent to receive SMS/MMS messages is not a condition of purchasing any product or service from Benefits Command.

Mobile Information Sharing Statement

We do not sell, rent, release, or provide mobile phone numbers, SMS/MMS opt-in data, or SMS/MMS consent data to third parties or affiliates for their own marketing or promotional purposes.

We may use technology providers and messaging service providers only as needed to operate our messaging program, deliver messages, manage opt-outs, provide support, maintain records, and comply with legal or carrier requirements.

5. How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to operate our business, provide our services, comply with legal obligations, protect our rights, and support our customers.

Service Providers and Vendors

We may disclose personal information to service providers, vendors, contractors, and technology providers who perform services for us or on our behalf, such as:

• Website hosting providers.
• Customer relationship management platforms.
• Email service providers.
• SMS/MMS messaging providers.
• Payment processors.
• Scheduling platforms.
• Customer support tools.
• Analytics providers.
• Advertising and marketing platforms.
• Cloud storage providers.
• Security and fraud prevention providers.
• Accounting, finance, legal, and compliance service providers.

These service providers are permitted to use personal information only as necessary to provide services to us, comply with legal requirements, protect systems, prevent fraud, or perform work on our behalf.

Important SMS limitation: All the above categories exclude text messaging originator opt-in data and consent. SMS/MMS opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Legal, Safety, and Compliance Reasons

We may disclose personal information if we believe it is necessary or appropriate to:

• Comply with applicable law, regulation, legal process, subpoena, court order, or government request.
• Enforce our Terms and Conditions or other agreements.
• Protect our rights, privacy, safety, property, systems, users, customers, contractors, vendors, or others.
• Detect, prevent, or respond to fraud, security incidents, abuse, misuse, illegal activity, or technical issues.
• Establish, exercise, or defend legal claims.

Business Transfers

We may disclose or transfer personal information in connection with a merger, acquisition, financing, reorganization, sale of company assets, bankruptcy, or similar business transaction.

SMS/MMS opt-in data and consent records remain subject to the mobile information sharing restrictions described in this Privacy Policy.

No Sale of Personal Information

We do not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Where required by law, you may have the right to opt out of certain advertising or tracking activities, as described in this Privacy Policy.

6. Cookies, Pixels, Analytics, and Tracking Technologies

We may use cookies, pixels, web beacons, tags, scripts, analytics tools, advertising tools, and similar tracking technologies to collect and store information when you interact with our website, emails, ads, and online services.

How We Use Cookies and Tracking Technologies

We may use these technologies to:

• Operate and secure our website.
• Remember user preferences.
• Improve website functionality.
• Understand website traffic and user behavior.
• Measure marketing and advertising performance.
• Deliver or support relevant advertising.
• Retarget website visitors with relevant content or offers.
• Prevent fraud and improve security.
• Analyze how users interact with our forms, pages, and services.

Your Cookie Choices

Most browsers allow you to remove or reject cookies. If you disable cookies, some website features may not function properly.

Where required by law, we may provide additional cookie controls, consent banners, or opt-out tools.

Analytics and Advertising Tools

We may use analytics and advertising tools provided by search engines, social media platforms, advertising networks, and analytics providers to understand website performance, improve services, and support marketing.

These providers may collect information about your interactions with our website and other websites over time. Their use of information is governed by their own privacy policies.

7. How Long We Keep Your Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information as needed to:

• Provide services.
• Maintain your account.
• Process payments.
• Comply with legal, tax, accounting, and reporting obligations.
• Resolve disputes.
• Enforce agreements.
• Prevent fraud or abuse.
• Maintain business records.
• Document SMS/MMS opt-in, opt-out, and consent records.

When personal information is no longer needed, we may delete, anonymize, or securely retain it in accordance with our legal and business obligations.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, use, alteration, loss, or destruction.

These safeguards may include access controls, secure systems, vendor controls, password protections, encryption where appropriate, monitoring, and internal policies.

However, no website, platform, system, storage method, or electronic transmission is completely secure. We cannot guarantee absolute security.

You are responsible for using secure devices, protecting your login credentials, and notifying us promptly if you believe your information or account has been compromised.

9. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a copy of personal information you provided to us.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising, sale, or sharing activities where applicable.
• Withdraw consent where processing is based on consent.
• Limit certain uses of sensitive personal information where applicable.
• Not be discriminated against for exercising privacy rights.

These rights are not absolute and may be subject to exceptions under applicable law.

How to Exercise Your Rights

To exercise privacy rights, contact us at: [email protected].

We may need to verify your identity before processing your request. We will respond to privacy requests as required by applicable law.

Authorized Agents

If applicable law allows you to use an authorized agent to submit a privacy request, we may require proof that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.

10. Marketing and Communication Choices

Email Marketing

You may unsubscribe from marketing emails by clicking the unsubscribe link in our emails or contacting us at [email protected].

Even if you unsubscribe from marketing emails, we may still send non-marketing communications, including service messages, account notices, payment notices, legal notices, and customer support responses.

SMS/MMS Messages

You may opt out of SMS/MMS messages by replying STOP to any message from Benefits Command.

For help, reply HELP or contact us at [email protected].

You may also opt out by otherwise reasonably communicating that you no longer wish to receive text messages from us.

Cookies and Targeted Advertising

You may be able to manage cookies through your browser settings, device settings, platform settings, or tools we make available on our website.

Where required by law, you may also have the right to opt out of certain targeted advertising or sharing activities.

11. United States State Privacy Rights

Some United States privacy laws require additional disclosures about the categories of personal information we collect, use, and disclose.

The categories below describe the types of personal information we may collect, depending on how you interact with us.

Sources of Personal Information

We may collect personal information from:

• You directly.
• Your use of our website and services.
• Your device or browser.
• Payment processors.
• Scheduling, CRM, support, messaging, analytics, and marketing platforms.
• Service providers acting on our behalf.
• Publicly available sources, where permitted by law.

Purposes for Collection

We collect and use these categories of personal information for the purposes described in this Privacy Policy, including service delivery, account management, communications, SMS/MMS messaging, billing, support, analytics, marketing, security, legal compliance, and business operations.

Disclosure of Personal Information

We may disclose personal information to service providers and vendors that help us operate our business and provide our services.

We do not sell mobile phone numbers, SMS/MMS opt-in data, or SMS/MMS consent data. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

12. Do Not Track and Opt-Out Preference Signals

Some browsers and devices offer “Do Not Track” signals or similar privacy controls. Because there is not a uniform industry standard for responding to Do Not Track signals, we may not respond to them unless required by law.

Where required by applicable law, we will honor legally recognized opt-out preference signals in the manner required by that law.

13. Third-Party Websites and Services

Our website and services may link to outside websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, content, policies, or actions of outside websites or platforms. If you click an outside link or use an outside service, your information may be governed by that provider’s privacy policy and terms.

We encourage you to review the privacy policies of any outside websites or services you use.

14. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years old.

We do not knowingly collect, solicit, or sell personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete that information.

If you believe we may have collected information from a child under 18, please contact us at [email protected].

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

If we make material changes, we may notify you by posting a notice on our website, sending an email, or using another reasonable method.

Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

16. Terms and Conditions

Your use of our website and services is also governed by our Terms and Conditions.

Please review our Terms and Conditions here: https://www.gobenefitscommand.com/terms-and-conditions.

17. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us:

18. How to Review, Update, or Delete Your Information

You may request to review, update, correct, or delete personal information we maintain about you by contacting us at: [email protected].

We may need to verify your identity before completing your request. We may also retain certain information as required or permitted by law, including information needed for legal compliance, security, fraud prevention, dispute resolution, payment records, tax records, accounting records, and SMS/MMS consent records.